Why am I receiving invoices from Edenred?

You may receive invoices from Edenred when certain transactions are processed via the Mastercard scheme, particularly in the case of mobile payments.

In this case, the process differs from the standard Edenred scheme:

• Edenred still authorizes the transaction;
• however, the transaction reimbursement is made by your acquirer in accordance with the terms set out in your contract;
• the Edenred service fee are therefore not automatically deducted from the reimbursement;
• they are instead the subject of a separate invoice sent by Edenred.

This system has been put in place to enable:

• acceptance of Edenred on a wider range of terminals,
• use of the card via smartphone, smartwatch, and mobile wallet,
• and a more modern payment experience for your customers.

Please also note:

• if your terminal supports the Edenred scheme, payments made with the physical card are routed through this scheme by default;
• mobile payments, however, are routed via Mastercard;
• if your terminal does not support the Edenred scheme, all transactions are routed via Mastercard, including those made with the physical card.

In all cases, you can find the details of your transactions and the related invoices in your MyEdenred Merchant Space: Welcome to MyEdenred.