The rules you should be aware of for your customers

Daily limit (meal vouchers): 5x the face value

• Each cardholder has a daily limit based on the face value of their card
• Example: €8 card = €40/day limit (5 x €8)
• ⚠️ Important: This rule comes from Luxembourg legislation, not from Edenred
• If the payment is declined, the customer may have reached their daily limit

• For amounts over €50, ask the customer to insert the card and enter their PIN code (if they have one)
• This is a European banking security standard

• The card balance must cover the full amount
• Automatic partial payment is not possible
• The customer should check their balance in the MyEdenred app
• Solution: offer to split the transaction into 2 payments (Edenred card + another payment method)

If a payment is declined:

1. Check the amount (is it over €50 for a contactless payment?)
2. Ask the customer to check their balance in the Edenred app
3. Suggest a split payment if the balance is insufficient
   • Transaction 1: Amount available on the Edenred card
   • Transaction 2: Remaining balance with a bank card or cash
4. Remind them that the daily limit resets at midnight