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Edenred Support Team

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Recent activity by Edenred Support Team
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  • Functioning of schemes with mobile payment

    1. Mobile paiment
    2. Edenred & Mastercard 

    1. Why are there two schemes? (Edenred scheme & Mastercard scheme)?This innovation allows some retailers who could not accept the Edenred card in the past (due to their terminal) to accept it now.I...

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  • New names for the Edenred solutions

    1. News
    2. News

    This represents an important step in our evolution as a brand and strengthens our commitment towards you. Why are there new names for our solutions? Edenred has evolved over the years and it was h...

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  • New names for the Edenred solutions

    1. Accepting Edenred
    2. The Edenred Solutions

    This represents an important step in our evolution as a brand and strengthens our commitment towards you. Why are there new names for our solutions? Edenred has evolved over the years and it was h...

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  • Google Pay & Apple Pay

    1. Mobile paiment
    2. Mobile Payment

    If you offer mobile payment in your establishment, you can now also accept Edenred vouchers with Google Wallet & Apple Pay, with a smartphone or connected watch. In this case, Mastercard processes ...

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  • What must I do to accept Edenred in my e-shop?

    1. Online Payment
    2. E-Shop

    To accept Edenred on your e-commerce website, you simply need to sign a contract for online acceptance, choose one or both solutions (Edenred Meal - Edenred Gift), and opt for one of the integratio...

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  • Download promotional material

    1. My visibility
    2. My visibility

    Would you like to download Edenred logo for use on your website? Are you looking for additional promotional material? Don't worry, we've put together promotional packs for you to attract new client...

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  • I want to accept Edenred Gift

    1. Accepting Edenred
    2. The Edenred Solutions

    The gift voucher is universal. It's intended for the purchase of clothing, fashion accessories, toys, hi-fi, travel, books, decorations, event tickets, ... in a nutshell, anything that can be consi...

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  • I want to accept Edenred Meal

    1. Accepting Edenred
    2. The Edenred Solutions

    Meal vouchers are intended exclusively for the food sector, for the sale of meals or ready-to-eat food. Are you a restaurant owner, butcher or baker, or food vendor? Then Edenred Meal is just what ...

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  • From which bank account will I be reimbursed ?

    1. Reimbursements and Invoices
    2. Information

    It depends on the scheme used...Edenred schemeSince 08/06/2020, all reimbursements to partner merchants in the network have been made from Edenred’s single bank account LU75 0030 5768 9166 0000.Mas...

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  • How can I monitor my reimbursements?

    1. Reimbursements and Invoices
    2. Information

    You can independently track all the details of your reimbursements in your merchant area on MyEdenred.lu. Click on "My reimbursements" Then click on "Download my reimbursements" View the detail...

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