Edenred Support Team
Articles
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How long does it take to get my refund?
Reimbursement for transactions processed under the Edenred scheme is made automatically within 5 working days, by bank transfer to the bank account provided in your contract. Reimbursement for tran...
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Edenred in practice
Edenred is compatible with all payment terminals available on the market thanks to the combination of Edenred and Mastercard technologies, both in-store (physical and mobile) and on all Luxembourg ...
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What terminals does Edenred work on?
Edenred cards created in association with Mastercard have the advantage of being compatible with all the payment terminals on the market, as well as with all e-commerce websites.If you already acce...
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What visibility is offered to you?
By joining our network, you automatically benefit from the following visibility materials: Stickers to place on your storefront, payment terminals, and checkout counters; A presence on our user a...
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Connect a payment terminal
You have joined the Edenred acceptance network and your terminal has been automatically activated.If your terminal is connected to the cash register, please contact your cash register supplier to c...
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Activation of a SIX Payment terminal
When you join the Edenred acceptance network, your terminal is automatically activated remotely. A period of 10 days between the signing of the contract with Edenred and the activation of the termi...
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Where can I display my bills?
The bills are always sent via e-mail to the contact person that is mentioned in your contract.You can also find all your invoices on the MyEdenred platform under the “My Finances” tab. By clicking...
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What to do in case of moving, changing phone number or web address?
It is very important to send us your new contact details so that we can update this in our search engines which are used by users of the Edenred products to find your company. Please contact us thr...
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How to consult my reimbursements?
Through your merchant webspace you can consult and download your reimbursement reports. Go to "My reimbursements" Click on "Download my refunds" Consult the details of your redemptions
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How can I track my transactions?
On your MyEdenred merchant space, you will find all the transactions made on your e-commerce website, just like the other types of Edenred transactions.As a reminder, all transactions processed via...