Edenred Support Team
Articles
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How long does it take to get my refund?
The refund of the transactions recorded with the Edenred card is made automatically within 5 working days, by bank transfer. The refund of paper vouchers is also made by bank transfer, depending ...
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Edenred will soon be paper-free
The end of circulation for paper vouchers is fast approaching.Meal vouchers are valid until the end of February 2024 at the latest.Gift certificates are valid until December 31, 2024.The validity d...
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How do you submit your vouchers?
Sort all vouchers in the same direction, without folding or stapling them. Make sure you don't write anything on the encrypted area at the bottom of the ticket in order to ensure a correct machi...
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The new Edenred card in practice
Edenred is launching a brand new card on the Luxemburg voucher issuer market. A combination of Edenred and Mastercard technologies, the new card can be used in all retailers for physical, contactle...
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Go digital with the Edenred card!
As a retailer... you have everything to gain! Rapidity: automatic processing of the validity and value at the cash register Security: automatic reimbursement in five days Visibility: feature o...
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What terminals does the Edenred card work on?
The new, red Edenred card created in association with Mastercard has the advantage of being compatible with all the payment terminals on the market, as well as with all e-commerce websites...
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What visibility is offered to you?
If you join the network, you will automatically enjoy the following visibilities : Sticker for your display-window; inclusion in our search engine on our website ; Don't forget to inform your ...
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Are the paper vouchers secure?
A close cooperation with the experts of the National Bank has allowed us to develop sophisticated protection systems that avoid any effort of forgery. A few examples : Hold the vouchers under a UV...
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Connect a payment terminal
You have joined the Edenred acceptance network and your terminal has been automatically activated. If your terminal is connected to the cash register, please contact your cash register supplier to ...
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How does reimbursement work at Edenred for electronic vouchers?
Merchants who are partners in the Edenred Luxembourg electronic network have the advantage of being automatically reimbursed within 5 business days. All refunds for transactions paid with electroni...