Edenred Support Team
Articles
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Activation of a SIX Payment terminal
When you join the Edenred acceptance network, your terminal is automatically activated remotely. A period of 10 days between the signing of the contract with Edenred and the activation of the termi...
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Where can I display my bills?
The bills are always sent via e-mail to the contact person that is mentioned in your contract. You can't find one of your invoices? Let us know via this form
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What to do in case of moving, changing phone number or web address?
It is very important to send us your new contact details so that we can update this in our search engines which are used by users of the Edenred products to find your company. Please contact us thr...
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How to consult my reimbursements?
Through your merchant webspace you can consult and download your reimbursement reports. Go to "My reimbursements" Click on "Download my refunds" Consult the details of your redemptions
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Do I have to sign a new contract to accept the new card?
If you are already part of the Edenred card acceptance network, you don’t need to sign a new contract. The updated terms and conditions have been sent to you by email. No steps are necessary on you...
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Paying with Edenred in my e-shop
By integrating the Edenred card with your e-shop, you will respond to your customers’ demands. Many customers appreciate being able to use the Ticket Restaurant monthly budget or the Ticket EcoCheq...
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Which payment scheme will be prioritised if I’m part of both acceptance networks?
If you’re part of both acceptance networks (Edenred and Mastercard), the priority will be determined according to the payment method chosen. On a SIX Payment terminal, the standard Edenred scheme w...
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How do I install the Edenred plug-in on my e-shop?
It’s simple! Just a few clicks and it’s done! With the secure systems developed by Edenred, you can choose between several methods. These are compatible with the main parts of the CMS (Content Man...
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Is the pricing relating to the Edenred card acceptance changing?
No, the price conditions relating to transactions recorded by Edenred remain identical for retailer members of the acceptance network. However, transactions made via the Mastercard payment scheme, ...
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How do I monitor my transactions?
In your MyEdenred merchant area, you will find all the transactions you have performed on your e-commerce website, just like the other types of Edenred transactions. As a reminder, all transactio...